Privacy policy
Privacy Policy — Greenn Valley
Last updated: May 2026
1. Introduction
Welcome to Greenn Valley. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our store and make a purchase.
Please read this policy carefully. If you have any questions, feel free to contact us at support@greennvalley.com
2. Information We Collect
When you visit or make a purchase from Greenn Valley, we may collect the following information:
Personal Identification Information:
- Full name
- Email address
- Phone number
- Billing and shipping address
Payment Information:
- Credit/debit card details (processed securely through our payment providers — we do not store card information)
- Transaction ID
Technical Information:
- IP address
- Browser type and version
- Pages visited and time spent on site
- Referring URLs
- Device information
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to customer service requests
- Improve our website and shopping experience
- Send promotional emails and offers (only if you have opted in)
- Comply with legal obligations
- Prevent fraud and protect the security of our store
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your data only with:
- Shipping and logistics partners — to deliver your orders
- Payment processors — to securely handle transactions
- Marketing platforms — such as Google Ads or Meta Ads, solely for advertising purposes
- Legal authorities — if required by law or to protect our rights
All third-party partners are required to handle your data in accordance with applicable privacy laws.
5. Cookies
We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us:
- Remember your cart and preferences
- Analyze site traffic and behavior
- Deliver relevant advertisements
You can control cookie settings through your browser at any time. Disabling cookies may affect certain features of our store.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you wish to have your data deleted, please contact us at support@greennvalley.com
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at support@greennvalley.com
8. Children's Privacy
Greenn Valley does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us immediately and we will take steps to remove that information.
9. Security
We take the security of your personal data seriously. We implement industry-standard measures including SSL encryption, secure payment gateways, and restricted access to personal information to protect your data from unauthorized access or disclosure.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our store may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.