Shipping policy
Shipping Policy — Greenn Valley
Last updated: May 2026
1. Overview
At Greenn Valley, we work hard to ensure your order reaches you safely and as quickly as possible. Please read our Shipping Policy carefully so you know exactly what to expect after placing your order.
2. Order Processing Time
All orders are processed within 2 to 5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email with your tracking number once your order has been shipped.
3. Shipping Destinations
We currently ship worldwide. If your country is not available at checkout, please contact us at support@greennvalley.com and we will do our best to assist you.
4. Estimated Delivery Times
Delivery times vary depending on your location:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7 to 15 business days |
| Canada | 10 to 20 business days |
| Europe | 10 to 20 business days |
| South America | 15 to 30 business days |
| Rest of the World | 15 to 30 business days |
These are estimates only and may vary due to customs processing, carrier delays, or other factors outside our control.
5. Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order.
We periodically offer free shipping promotions — keep an eye on our store for current offers.
6. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number and a link to track your package in real time.
If you have not received tracking information within 5 business days of your order, please contact us at support@greennvalley.com
7. Customs, Duties and Taxes
Greenn Valley ships internationally and your order may be subject to import duties, taxes, or customs fees upon arrival in your country.
These charges are the sole responsibility of the customer and are not included in our product prices or shipping fees. We recommend checking your local customs regulations before placing an order.
8. Delayed or Lost Packages
While we do our best to ensure timely delivery, Greenn Valley is not responsible for delays caused by:
- Customs clearance procedures
- Incorrect shipping address provided by the customer
- Natural disasters or force majeure events
- Carrier delays
If your package has not arrived within 45 days of the shipping date, please contact us and we will investigate the matter and work toward a resolution.
9. Damaged Packages
If your order arrives damaged, please:
- Take clear photos of the damaged packaging and product
- Contact us within 7 days of delivery at support@greennvalley.com
- Include your order number and photos in your message
We will review your case and offer a replacement or refund as appropriate.
10. Incorrect Address
Please double-check your shipping address before completing your order. Greenn Valley is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error in your address, contact us immediately at support@greennvalley.com — we will do our best to correct it before the order is dispatched.